Order Info

If you've received a shipment confirmation email or SMS, please visit your order carrier's website and enter your order tracking number for the most up-to-date tracking information on your order.

Carriers may experience delays at various times of year due to weather or high volume.

Fedex:  https://www.fedex.com/apps/fedextrack/

UPS: https://www.ups.com/track/

USPS:  https://www.usps.com/

OnTrac:   https://www.ontrac.com/

If you haven't received a shipment confirmation from us via email or SMS, please allow 7-10 days for us to pack your order. If after 10 days you still have not received confirmation, contact us and we'll help ensure your order gets processed and delivered to you as quickly as possible.

You can check the status of your most recent orders by going to My Account and selecting Order History.

Please note that it may take up to an hour for order information to update on Timberland.com. Order status represents what is happening with your order between the time it’s placed and the time it ships from our warehouse. After it’s shipped, you can track your order while it’s in transit.

Check Order Status

You'll need your order number and the email address used when you placed the order. Order number(s) can be found in your order and shipping confirmation emails.

For the most up-to-date tracking information on your order, please visit your order carrier's website and enter your order tracking number.

Fedex:   https://www.fedex.com/apps/fedextrack/

UPS:  https://www.ups.com/track/

USPS:   https://www.usps.com/

OnTrac:   https://www.ontrac.com/

Tracking numbers are assigned to packages when they ship. Once they’ve shipped, you’ll receive an email which includes a tracking link, along with your order information. From the tracking page, you'll be able to see your estimated delivery date and have the ability to sign up for shipping and delivery notifications.

Orders which include multiple items may be delivered via different packages, and may arrive at separate times. Tracking availability may vary depending on shipping methods and delivery carriers.

Tracking information will be provided for items shipped Standard, 2-Day and Overnight. Note that a shipping company may not have the ability to track a shipment for up to 48 business hours after your initial order is placed.

Items shipped to P.O. boxes, military APO/FPO addresses and U.S. territories (American Samoa, the Federated States of Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico and the Virgin Islands) are shipped via United Stated Postal Service Priority Mail and cannot be tracked at this time. However, you'll still be able to view your order status and other details.

If you have a Timberland.com account, order tracking information will also be available by logging into your account and selecting Order History. Click on the tracking number to view the delivery status of your order.

You don’t need a Timberland.com account to track your order – just use the Order Status link in the footer. Enter your email address and order number (which you received in your email) to view the current status of the order.

• Check your email - you'll receive emails keeping you up-to-date on your order status.

• Sign in through the My Account section and select Order Status/Tracking. You may view information about your most recent orders (including tracking information) as well as past orders.

• If you still have questions about your order, please contact us here.

You can contact us here.

Your credit card will not be charged if you cancel an order. We apologize for any inconvenience this may cause.

You may initiate an online return by following the instructions found here if your order cannot be cancelled.

For convenience, you can place an order from Timberland.com and choose to have your order delivered right to your nearest Timberland® store.

Check our store locator for your nearest Timberland® location offering ship to store. 

• Valid ID

• Copy of the receipt (email or paper are fine) 

You will receive an email when your order is Ready for Pickup. Once you receive this email, your order is held for 14 days before your order is canceled.

You are charged at the time of purchase, so you won’t owe anything in the store.

Let any sales associate know you are there to pick up your order. 

Yes, during the ordering process (on the shipping page), there is a section for “Who is picking is the order.” 

Sorry, but you can't change your pickup store. You must pick up your order at the Timberland® store you originally selected. If you’re unable to pick up your order at the store you selected, you can either cancel your order or let the pickup window expire. 

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Reasons for this could be:

• Item(s) were not available for purchase

• We had difficulty processing your payment information

• We could not ship to the address provided

• Duplicate orders were placed

If your order is cancelled, you will receive an email explaining the reason. You will not be billed for any cancelled items. You can contact us here.

This email confirms that we have received your order. It includes your order number. Keep this email for your records.

This email confirms that your order has been cancelled at your request. Keep this email for your records.

This email confirms that your order has shipped. You will receive an email once your item(s) have shipped. Arrival time of your order depends on the shipping method selected and your shipping location. Tracking information will be provided for items shipped Standard Ground, 2-day and Overnight. Keep this email for your records.

Items may ship separately, and you may receive multiple shipping confirmation emails with individual tracking information. You will have the ability to sign up for SMS notifications from the delivery carrier.

In addition to the above emails, if you choose to Ship to Store, you'll receive a Ready for Pickup email when your order arrives at your designated store, a reminder email, an email confirming the order was picked up at the store, and an email to notify you that your order was canceled if you don't pick it up within the specified window of time.

Occasionally, orders are prevented from processing by our system for various reasons. Some reasons are:

• Item(s) are no longer available for purchase
• We had difficulty processing your payment information
• We could not verify or ship to the address provided
• Duplicate orders were placed

Our system also imposes quantity limits on the number of units allowed for purchase within an order. Customers may purchase no more than four units per style and no more than 24 units total per order.

• If you'd like to place a special order exceeding these quantity limits, please contact us here.

Customers placing orders from outside the US and Canada may have trouble completing more than one order within a 24-hour rolling period.

If you're encountering issues placing an order and are unsure what is preventing you from doing so, please connect with Customer Service by clicking here.

You can change sizes and colors. To do this, select the orange "Edit" link beside the cart item. Quantity can be updated on the cart page. When finished, hit "Update" and your changes will be reflected in the cart.

• Remove an item from your Shopping Cart. To remove an item, click on "Remove Item", and the item will be removed from your cart.

• Save to your Favorites. Items saved to Favorites will be removed from your Shopping Cart. You must be signed into your account (or create an account) in order to view and share your Favorites in the future.

• Save for Later: You'll also have the option to save items for future purchase. You can always move items back to cart by clicking the "Move to Cart" link.

• Enter a Promotional Code. If you have a promo code, enter it in the Promo Code space located beneath your list of items. Select "Apply" to see the discounted price.

• Return to shopping. If you wish to continue shopping on Timberland.com, you can use the Shopping Cart to store items you wish to purchase. At any time during your shopping experience, you can return to your Shopping Cart  by clicking on "Shopping Cart" icon at the top of the page.

• Proceed to checkout. When you are ready to purchase your item(s), when in cart click on "Checkout." Our checkout process is fast, easy and secure. For more information on our secure shopping guarantee, see our Security Policy.

If you are a returning customer and have an account at Timberland.com, please sign in using your email address and password.

If you are not registered, you can proceed through checkout without creating an account. You'll have the option to create an account at that point, or be prompted to enter an email address to checkout as a guest.

Your email serves are your Timberland.com account identification. We will email you with all information pertaining to your orders.

Your account stores information such as your order history and billing and shipping addresses. It also offers you the ability to track orders. Your account is password-protected to ensure that only you can access your personal information.

If you're a returning customer and logged in, your default shipping address will appear; select the Edit This Address link to change to a different shipping address. 

You will then select your shipping method from the options provided. For more information on shipping, click here.

At this time, you must verify your billing address and enter your payment method. For more information on payment methods, click here.

• If you have a Gift Card you wish to use, enter the number and PIN at the top of the page.
• If you have a promo code you wish to use, enter it at the bottom of the page. Promo codes are case sensitive.
• Confirm your billing information, select a payment method and click "Place Order". 

You can review your cart, shipping address and shipping method, billing info including credit card and/or gift card info, and billing address in the order summary prior to submitting your order. 

After you complete the checkout process, the Order Confirmation page provides you with your order number and information. Keep your order number in a safe place; it will be needed for all order references. Print this receipt and save it for your records. This will also be emailed to you.

On the receipt page you have the option to save your account information and become a registered user. Enter a password in the space provided and click "Register" to easily create your Timberland.com account, giving you access to your order history and letting you track your orders. The password ensures that you are the only one who can access your account information. If the email address you've used for guest checkout is linked to an existing account, you'll be given the opportunity to link the order you just placed to that account.