Returns & Exchanges

At Timberland we want you to feel as confident in your order as we do in our products. You may return merchandise purchased online for size, fit or style reasons within 30 days of shipment of your order, provided it has not been damaged, washed, altered or worn. Returning your Timberland.com merchandise is free and easy to do – once the order is received, visit the Order Status page, search for your order number, view ‘order details’ and click the ‘return an item’ button to initiate a return. Alternatively, logged in users can visit their Order History page to view 'order details.'

Gift Cards and eGift Cards are considered final sale and once a card is purchased, that card is not eligible for return.If returns are shipped to us from outside the U.S. or its Territories, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer.If your order was placed through a Timberland® Retail Store, it will need to be returned to a Timberland® store for credit.Please note and keep the return tracking number until your account is credited. Orders placed online with PayPal cannot be returned in-store for credit on the original form of payment. The store can provide a gift card, or customers can make returns via the free shipping label.

We'll do everything we can to take care of your return quickly. Once we've received your returned item(s) at our facility, your refund will be credited to your initial form of payment in 6-10 business days, in the amount of the purchase price plus any applicable taxes. Original shipping charges are not refunded. It may take one or more billing cycles for your credit to appear after your return has been processed. Processing time varies seasonally. Please note that it may take 1-4 weeks for your return shipment to reach us - see more at Track a Return.

Items ending in $0.98, tagged with “Final Sale” badging, or listed on this page are ineligible for return or exchange.

Please note that purchases from timberland.ca cannot be processed in a Timberland store or by using the label offered above - they must be returned using the return label that came with your shipment to the address on the packing slip. If you need to download a new label for an order placed on timberland.ca, please visit https://www.timberland.ca/en-ca/customer-care.

To initiate an online return visit timberland.com/en-us/account/order-history: 

• Find the order you would like to return, click ‘order details’

• On the order details page, click return an item

• This will bring you to the returns portal where you can select the item(s) you would like to return

• Choose your return reason code (if prompted you can upload a photo for additional context)

• Choose your return method:

  • Printable Fedex Label

  • Fedex Printerless
     

PRINTABLE FEDEX LABEL

• Review your return

• Submit and follow drop-off details outlined in the returns portal

• Print return label (and corresponding packing slip)

• Pack up your return, place your item(s) and the packing slip inside a sturdy container, like the one your merchandise came in

• Mark out any old addresses and barcodes

• Tape up your package and affix your shipping label to the outside

• Drop package off at nearest Fedex location
   

FEDEX PRINTERLESS

• Follow steps in portal and select a nearby Fedex location

• Review your return

• Submit

• Pack up your item in the original or new package, and seal it

• Mark out any old addresses and barcodes

• Bring your return to the nearby Fedex location

• Show mobile return code, Fedex associate will scan your code and take care of your return package
   

Please note and keep the return tracking number until your account is credited. We advise taking a picture of this with your phone, so you'll have it handy.

Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes. Refunds can only be posted to the credit card used to make the purchase, not to a different credit card.

We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Original shipping charges are not refunded. Please note that Timberland is not responsible for returns lost in transit.

Note: Purchases from Timberland.ca cannot be processed in a Timberland® store - they must be returned via mail, using the return label that came with your shipment to the address on the packing slip.

EXCHANGE BY MAIL

• For size or style exchanges, please return your item(s) and reorder at your earliest convenience. Due to inventory restrictions and carrier transit times with mailing items to our return facility, we are unable to process direct exchanges. You will receive a full refund for your return (view full return policy) once fully processed at our return facility (excluding original shipping charges).

• If you are looking to exchange for the same style and size ordered due to shipping damage, scuffs, scratches or other issues, please contact us.

EXCHANGE AT A TIMBERLAND® STORE

• To exchange your order at a Timberland store, simply gather the item(s) you are returning along with original packaging, tags, packing slip, original receipt, or your order confirmation email. If you do not have proof of purchase, we are happy to evaluate your item for an exchange or store credit.

All products and orders purchased through a Timberland store are eligible for exchange at any Timberland store. Exchanges cannot be processed through Timberland.com for store purchased items. We apologize for the inconvenience.

We are unable to access order information, payment details, or inventory from authorized retailers, therefore cannot process refunds for items purchased outside of Timberland stores or Timberland.com. Please contact the retailer you purchased from directly for assistance. We sincerely apologize for the inconvenience!

If you received a gift or do not know where your Timberland item was purchased, we are unable to provide a refund. If the item you would like to return is in new condition with original packaging and all tags attached, you may be able to exchange the product for another size, color or style of the same or lesser value at your local Timberland store (find a store).

We cannot guarantee an exchange or in-store credit for items presented without proof of purchase. We apologize for any inconvenience this may cause.

Free returns are offered for orders placed at Timberland.com within 30 days of shipment, provided the item has not been worn, washed, altered, or damaged (view full return policy). 

Return By Mail

To initiate an online return, visit timberland.com/en-us/account/order-history:

• Find the order you would like to return, click ‘order details’

• On the order details page, click return an item

• This will bring you to the returns portal where you can select the item(s) you would like to return

• Choose your return reason code (if prompted you can upload a photo for additional context)

• Choose your return method:

  • Printable Fedex Label

  • Fedex Printerless

   

PRINTABLE FEDEX LABEL

• Review your return

• Submit and follow drop-off details outlined in the returns portal

• Print return label (and corresponding packing slip)

• Pack up your return, place your item(s) and the packing slip inside a sturdy container, like the one your merchandise came in

• Mark out any old addresses and barcodes

• Tape up your package and affix your shipping label to the outside

• Drop package off at nearest Fedex location

   

FEDEX PRINTERLESS

• Follow steps in portal and select a nearby Fedex location

• Review your return

• Submit

• Pack up your item in the original or new package, and seal it

• Mark out any old addresses and barcodes

• Bring your return to the nearby Fedex location

• Show mobile return code, Fedex associate will scan your code and take care of your return package

Please note and keep the return tracking number until your account is credited. We advise taking a picture of this with your phone, so you'll have it handy.

Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes. Refunds can only be posted to the credit card used to make the purchase, not to a different credit card.

We'll do everything we can to take care of your return quickly. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. Original shipping charges are not refunded. Please note that Timberland is not responsible for returns lost in transit.

Note: Purchases from Timberland.ca cannot be processed in a Timberland® store - they must be returned via mail, using the return label that came with your shipment to the address on the packing slip.

Return To A Timberland Store

• Gather item(s) you are returning along with original packaging, tags, packing slip, original receipt or your order confirmation email.

• If you purchased in store and do not have your receipt, please contact the Timberland store directly for next steps.

• Visit any Timberland store to process your return.

If you visited or called a Timberland store near you and either made a purchase in store or a store associate helped place an order for inventory that wasn’t available at that store (excludes Timberland.com orders), please follow these instructions.

• If our Timberland store associates provided you with a return label or specific direction for returns and exchanges, please follow those instructions.

• You can visit any Timberland store to process a return, provided the item has not been worn, washed, altered, or damaged.

• If you are unable to visit a Timberland store or would like to inquire about returns at your local Timberland store, please use our store locator and contact the store directly for assistance.

• No Timberland store near you? That's okay! You can call any Timberland store for assistance.

We are unable to access order information, payment details, or inventory from authorized retailers, therefore cannot process refunds for items purchased outside of Timberland stores or Timberland.com. Please contact the retailer you purchased from directly for assistance. We sincerely apologize for the inconvenience!

If you received a gift or do not know where your Timberland item was purchased, we are unable to provide a refund. If the item you would like to return is in new condition with original packaging and all tags attached, you may be able to exchange the product for another size, color or style of the same or lesser value at your local Timberland store (find a store).

We cannot guarantee an exchange or in-store credit for items presented without proof of purchase. We apologize for any inconvenience this may cause.

You will be provided with a return tracking slip when dropping off your package at a Fedex location. The tracking will be noted on the slip. 

How to track a return:

1. Visit fedex.com and enter your return tracking number in the Tracking field
2. Once your return is delivered to our Timberland return facility, please allow 3-5 business days for a return confirmation email
3. Returns initiated at FedEx take 1-2 weeks to complete on average

A return refund back to your original form of payment is processed 7-10 days after we receive your returned item(s) at our facility. Depending on where you initiated your return shipment, it can take between 1-3 weeks for your return to reach us.

Once your return is delivered to our Timberland return facility, please allow 3-5 business days for a return confirmation email. You can expect to see your refund back to your original form of payment within another 3-5 business days, depending on your financial institution. Original shipping charges are not refunded.

To determine whether your return is still in transit or delivered to our return facility, please track your return.

Please contact the store you returned your order to if you have not received your refund to your original form of payment within 7-10 business days (find a store).

Within the first thirty (30) days of owning your Timberland PRO® footwear with our exclusive PowerFit® comfort system or anti-fatigue technology, if you don’t think they’re your most comfortable pair of work boots, just return them with your dated receipt of purchase for a full refund.

Keep your receipt and contact Customer Service within 30 days of purchase. We’ll provide a return shipping address.

Ship footwear and original dated receipt within five (5) days of your initial call.

Customers are responsible for the cost of shipping the product. Only original purchase price will be refunded; refund does not include applicable taxes and/or shipping charges for return. Copies of receipts, receipts that have been altered and inauthentic receipts will not be honored and product will be returned to customer. Please allow 6-8 weeks for refund. One return per customer. You may have additional rights under the store policy where you purchased the footwear.

Excludes Final Sale product.