Multi‑Factor Authentication (MFA) is an added layer of security that helps ensure only you can access your Timberland account. Instead of relying on just your email and password, MFA asks you to take one quick extra step, such as entering a verification code sent to your phone or email to confirm your identity.

This simple, fast process helps safeguard your personal information, order details, and Timberland Community rewards.

Your security is important to us. MFA helps protect your account by:

• Preventing unauthorized access, even if someone else knows your password

• Securing your order history and personal details

• Protecting Timberland Community points, rewards, and benefits

• Reducing fraud and suspicious account activity

• Ensuring a safer overall shopping and support experience
   

As online threats evolve, MFA remains one of the most effective tools for keeping your information safe.

How MFA Works (Step‑by‑Step)

Here’s what to expect when MFA is required:

• Login with an existing account

• Email is prompted for your input

• 3 choices for authentication for logging inPasskey (FaceID, fingerprint, or PIN)

• Get a Code, where user will be sent a 6 digit code in sms for logging in

• Password

• Once you have verified then you are direct to our site

Signing up as a new user

• Email is prompted for your input

• Create account panel pops up for you to populate