We’re currently experiencing a delay in processing returns due to higher-than-usual volume. Please allow additional time for your return to be reviewed and refunded. We appreciate your patience and understanding. If you have any questions or concerns, feel free to contact our support team.

Track A Return

Where do I locate my return tracking number? 

You will be provided with a return tracking slip when dropping off your package at a Canada Post location. The tracking will be noted on the slip. 

How to track a return:

1. Visit https://www.canadapost-postescanada.ca/track-reperage/en#/home  and enter your return tracking number in the Tracking field
2. Once your return is delivered to our Timberland return facility, please allow 3-5 business days for a return confirmation email
3. Returns initiated at Canada Post take 1-2 weeks to complete on average