If you grab something from Timberland.com and the Timberland listed price (pre-tax) drops within the next 14 days, we’ve got your back. We’ll match our lower price—as long as it’s in stock, the exact same item (same style, color, and size), and still available on our site.

How to Request a Price Adjustment

To request a price adjustment, contact us within 14 days of your Timberland.com purchase. Provide a copy of your purchase receipt, showing the item purchased, order number, the date of purchase and the purchase price. We’ll check that your item qualifies for a price adjustment (see Terms & Conditions below) and if it does, we’ll refund you the difference.

• Price adjustments are limited to digital (Timberland.com) purchases only. 

• Price adjustment only applies to purchase price of the Timberland item and excludes shipping rates or sales tax. 

• All product and website information used for verification must be current, active, and not contain any pricing errors. 

• No price adjustment will be made once 14-day period from the date of purchase has expired or in the event of violation of these Terms & Conditions, fraud or error. 

• Maximum of two (2) price adjustment refunds per customer per calendar month. 

• The price adjustment does not apply to the following:

  • BOGO (buy one, get one) promotions, sitewide promotions, final sales, merchandise exchanges or returns, rebates, gifts with purchase, loyalty programs, credit rewards, coupons, birthday offer 

  • Custom products, out-of-stock styles, or products subject to backorder or pre-orders. 

  • Products imported from outside Canada

  • Products purchased other than at Timberland.com, including Timberland.com purchase with in-store pickup. 

  • Products discounted in error or as a consumer courtesy, obtained in a manner not intended by Timberland, or that are otherwise limited for future use only. 

  • Products not purchased for personal use (for example, products purchased for business or commercial use). 

• If verified for a price adjustment, the difference will be refunded to the original form of payment. Allow 3-5 business days from submission for refund to be credited, if price adjustment is verified by Timberland. 

• Timberland is not responsible for technological failure, malfunction or error of any kind. 

• Only one price adjustment per product. 

• Additional restrictions and exclusions may apply, including without limitation our Terms of Sale. 

• Price adjustment policy will result in a reduction of Points earned by Timberland Community members on purchase. 

• Valid only in Canada. Void where prohibited. 

• Not available to employees of VF Corporation or its affiliates. 

• Verification decisions are in Timberland’s sole discretion on an individual, case-by-case basis. Timberland’s decisions are final and binding. 

• Price adjustments are offered by Timberland as a consumer courtesy. Timberland reserves the right to refuse price adjustments, cap the maximum number of price adjustments allowed per customer, and/or cancel or modify these terms at any time.