EN 
What Is Your Shipping Policy?
We accept orders online 24 hours a day, seven days a week. Orders entered on Timberland.com/en-ca will then be processed (pending credit card approval) and shipped out from our Brampton distribution center. Orders are limited to a single shipping address per order and will be shipped via standard or express.
Orders placed Monday-Friday before 2 PM EST will begin processing that day, excluding holidays. Orders placed after 2 PM EST will begin processing the next business day. Orders placed on Friday after 2 PM EST will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Timberland Customer Service will contact you.
We currently do not process orders on the weekend or holidays.
If you decide to refuse any shipments from Timberland.com/en-ca, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Timberland.
Standard Shipping: 3-5 business days *
Express Shipping: 2-4 business days *
* Delivery times include processing and delivery. Express delivery will ship the same day on orders placed before 12 PM (EST). Shipping to remote locations may take longer.
Note: the legal title of purchased product transfers to the buyer at point of shipment.
How Do You Ship & How Much Does It Cost?
Standard shipping fee of $7.00 for orders up to $99.
* Delivery times include processing and delivery. Express delivery will ship the same day on orders placed before 12 PM (EST). Shipping to remote locations may take longer.
Currently, orders can only be shipped to Canadian addresses, including P.O. Boxes.
We do not ship to APO/FPO addresses.
Order Tracking
Tracking numbers are assigned to packages when they ship. Once they’ve shipped, you’ll receive an email which includes a tracking link, along with your order information. From the tracking page, you'll be able to see your estimated delivery date and have the ability to sign up for shipping and delivery notifications.
Orders which include multiple items may be delivered via different packages, and may arrive at separate times. Tracking availability may vary depending on shipping methods and delivery carriers.
Tracking information will be provided for items shipped Standard Ground and Express. Note that a shipping company may not have the ability to track a shipment for up to 48 business hours after your initial order is placed. Shipping to remote locations may take longer.
If you have a Timberland.com/en-ca account, order tracking information will also be available by logging into your account and selecting Order History. Click on the tracking number to view the delivery status of your order.
You don’t need a Timberland.com/en-ca account to track your order – just use the Order Status link in the footer. Enter your email address and order number (which you received in your email) to view the current status of the order.
Check your email - you'll receive emails keeping you up-to-date on your order status.
Sign in through the My Account section and select Order Status/Tracking. You may view information about your most recent orders (including tracking information) as well as past orders.
If you still have questions about your order, please contact us here.
My Order Has Shipping Damage. What Can I Do?
If you receive an item that was damaged during shipment, please contact Customer Service here.
* Please have your order number, item number and tracking number from your original confirmation email ready.
Before accepting your order shipment, inspect the carton and the contents for any potential damage that may have occurred during shipment. It is normal for the carton to show some wear; however, if damage to your product(s) did occur, follow these steps:
If the damage is minor, accept the package but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Then contact Customer Service.
If there is extensive damage to the carton, refuse the order and contact Customer Service.
We will make every reasonable effort to reorder the item or credit your purchase in a timely manner. At this time exchanges are not possible, and a new order will need to be placed.