We’re currently experiencing a delay in processing returns due to higher-than-usual volume. Please allow additional time for your return to be reviewed and refunded. We appreciate your patience and understanding. If you have any questions or concerns, feel free to contact our support team.

Return Refund Status

I Returned My Order Through The Mail

A return refund back to your original form of payment is processed 6-10 days after we receive your returned item(s) at our facility. Depending on where you initiated your return shipment, it can take between 1-3 weeks for your return to reach us.

Once your return is delivered to our Timberland return facility, please allow 3-5 business days for a return confirmation email. You can expect to see your refund back to your original form of payment within another 3-5 business days, depending on your financial institution. Original shipping charges are not refunded.

To determine whether your return is still in transit or delivered to our return facility, please track your return.

I Returned My Order At A Timberland® Store

Please contact the store you returned your order to if you have not received your refund to your original form of payment within 7-10 business days (find a store).