When you see a product carrying the Timberland® brand name, we want
you to know that that product’s going to stand up to our high
standards – and yours. We’re committed to ensuring that the
Timberland® brand remains a symbol of quality and durability. If you
suspect a location or website is offering counterfeit Timberland®
products, please report it to email@example.com.
HOW DO I KNOW IF I'VE PURCHASED A FAKE TIMBERLAND® PRODUCT?
Counterfeiting is the illegal practice of passing off imitation
products as brand-name products. Though they may look similar to
Timberland® products at first glance, they are often made from poor
quality materials and lack the detailing and craftsmanship our brand
is known for.
If you’ve bought a suspicious product online - or are considering a
purchase, but are not 100% sure it’s genuine - send an email to firstname.lastname@example.org with the
name of the website in question. We will tell you if that particular
website is authorized to sell genuine Timberland® branded products.
WHAT IS TIMBERLAND DOING ABOUT COUNTERFEITING?
Timberland takes the issue of counterfeiting very seriously, and the
company has an intensive, global Anti-Counterfeiting Enforcement
Program to fight this ongoing problem. This includes training various
government and enforcement agencies worldwide on how to distinguish
genuine Timberland® brand products from counterfeit items.
Organizations working to protect the brand and its customers include
Customs Enforcement, the FBI, consumer protection agencies, U.S.
Immigration and the U.S. Dept. of Homeland Security. We also employ
more than 100 different law firms and investigation agencies worldwide
for the purpose of protecting the Timberland® brand.
WHAT'S SO BAD ABOUT SELLING COUNTERFEIT PRODUCT?
Counterfeiting isn’t just harmful to a brand. It’s harmful to you,
your way of life and society in general. As well as denying customers
quality items that have been professionally designed and tested, there
are environmental and ethical reasons why fake goods should be avoided.
Counterfeiting is bad because:
- Counterfeiting is illegal.
- Many manufacturers and
suppliers of counterfeit products do not hold valid business
licenses or pay taxes.
- Counterfeit products are not
manufactured with any type of quality or safety standards.
- Counterfeit products can be made with inferior materials and/or
ingredients/components that are harmful to both people and the
environment. These products can fall apart and/or cause consumer
- Production facilities used to manufacture counterfeit
products often use child or forced labor and do not have basic
safety and wellbeing measures such as fire escapes and
- Research has shown that some counterfeit
activity has funded organized crime syndicates and terrorist groups.
When you buy counterfeit products, you are funding and supporting
these criminal activities.
HOW CAN I PROTECT MYSELF FROM BUYING COUNTERFEIT PRODUCTS ONLINE?
There are some basic ways anyone can avoid counterfeit goods online.
Be wary of auction sites, as there is no guarantee the items being
offered are genuine. Be suspicious of "lookalike" sites that
try to mimic official websites. Your anti-malware software might even
be triggered by some sites.
These clues will tell you that the site may not be legitimate:
Many counterfeit websites try to deceive consumers into thinking it
is the authorized timberland.com website, by including the word
"timberland" or a variation of the word, such as
"tims" or "timbs" in the domain name, or a subtle
change like timberlands.net or timber1and.com.
These websites also copy the design or layout of the authorized
Look for links on these particular sites that appear questionable
(for example, links to other brands' websites, auction sites, blogs, etc.).
Look for contact information/email addresses that don't appear
legitimate, for example email@example.com etc.
Look for misspelled words or grammatical errors.
Look for offers for bulk orders.
Be aware of product quality once you receive your goods. Genuine
Timberland® branded products are held to high quality standards
related to materials, production, performance and chemical use.
Counterfeit products will have defects, strong chemical odors, labels
with unknown images or names, etc.
Remember: If a deal seems too good to be true, it probably is.
Other details to look out for include poor-quality boxes and
packaging, logos that aren’t quite right, styles you’ve never seen
anywhere before, and generally bad finishing, including in adhesives
and stitching. The more corners counterfeit producers cut, the higher
their profits, so if you can give the shoes a really good inspection,
you’ll start seeing flaws that would never have made it past our
quality control specialists. The safest way to avoid fakes is to only
buy from Timberland® stores or our authorized retailers (see below).
WHERE CAN I BUY AUTHENTIC TIMBERLAND® PRODUCTS?
Genuine Timberland® products can be purchased on www.timberland.com, Timberland®
Specialty Retail Stores, Timberland® Factory Stores and authorized
retailers. Timberland does not sell products in internet auctions,
through individuals, via street vendors or in flea markets, and these
products have a likelihood of being counterfeit or stolen property.
Genuine Timberland® boots, shoes and clothing are available through
many retail channels, not just Timberland® stores. General retailers
won’t have as large a range of products, and will only sell the more
popular styles, but if it’s an authorized seller, they are certainly genuine.
There isn’t enough room here to list every single retailer that
sells authentic Timberland® products, but as a rule of thumb, if it’s
a well-known retailer, you can probably be confident that its stock of
Timberland® products is genuine. However, there are also lots of
independent stores that we’re proud to have partnerships with.
Specialist outdoor activities shops often stock Timberland® products,
as do workwear retailers, for example. The rules above about checking
for quality, packaging and details all apply here too. With a careful
eye and feel you can usually identify fakes quickly, especially if
you’re familiar with Timberland® products.
For store locations, see the Store Locator at the bottom of the page.
HOW CAN I REPORT A COUNTERFEIT OR FAKE PRODUCT?
If you suspect a location or website is offering counterfeit
Timberland® branded products, report it to firstname.lastname@example.org. Timberland
takes these matters seriously and investigates any lead that is
reported by consumers. We have a moral, ethical and financial
incentive to chase up counterfeiters and prosecute any offenders.
We would appreciate customers contacting us with any suspicions
whether they buy a product or not. As we have pointed out above, this
is not merely a commercial issue – it runs deeply into organized
crime, people trafficking, unsafe working conditions and environmental
damage, so reporting and pursuing counterfeiting operations is
important for society as a whole.