Timberland Home
Timberland Home
Help
/
Help center
Exclusions
Product Exclusions
What is the Timberland Community?
Contact Us
Warranties
Is My Item Under Warranty?
What Does Your Watch Warranty Cover?
Manage Account
How Can I See My Order History?
How Do I Manage My Account?
How Do I Use Favorites?
Gift Cards
Gift Card FAQs
How Do I Buy Gift Cards or eGift Cards?
What Are The Gift Card Terms & Conditions?
Product FAQs
Do You Offer Custom or DYO (Design-Your-Own) Products?
Is Your Favorite Pair of Boots or Shoes in Need of Some Attention?
Will Out-of-Stock Items Come Back?
Order Info
Why Am I Having Trouble Placing My Order?
Why Did You Cancel My Order?
Will You Email Me About My Order?
Can I Cancel My Order?
Can I Edit My Order in The Shopping Cart?
Check Order Status
How Do I Check Out | Complete My Order?
Shipping And Delivery
Buy Online, Pick Up In Store & Curbside Delivery
Do You Ship Internationally?
Do you Ship To Canada?
How Do I Check My Order Status?
How Do I Ship My Order To A Store?
How Do I Track My Order?
How Do You Ship & How Much Does It Cost?
What's Your Shipping Policy?
Returns And Exchanges
Do You Accept Exchanges?
Exchanges
Free Return Policy
How Do I Return Items?
My Order Has Shipping Damage. What Can I Do?
Return Refund Status
Start a Return
Timberland PRO® 30-Day Comfort Guarantee
Track A Return
Payments
Do You Charge Sales Tax
Klarna
What Are Credit Card Security Codes?
Which Payment Options Do You Accept?
Privacy Policy
Size Charts
Promotions And Discounts
Do You Price Match?
How Do I Redeem Promo / Discount Codes?
Military Discount Program
Teachers & Students Discount Program
Healthcare Workers Discount Program
First Responders Discount Program
How can we help you?
FAQ
Our most frequently asked questions
Order Status
Order tracking and order lookup
Return Info
Order tracking and order lookup
Delivery Info
Our delivery timing and cost
View all help topics
How to get in touch with us
Chat
Fastest response time!
M-F: 7AM - 6PM CST Sat: 8:30AM - 5PM CST Sun: Closed Virtual Assistant: 24/7
Email
Can't chat now? Click here to send us a message and we'll get back to you as soon as possible.
Phone
Phone (toll-free): 1-888-802-9947 M-F: 7AM - 6PM CST Sat & Sun: Closed