Will you email me about my order?

After you place your order, you will receive emails from Timberland.com providing information on your order status. Some examples of emails you might receive are:

ORDER CONFIRMATION

This email confirms that we have received your order. It includes your order number. Keep this email for your records.

CANCELLATION BY CUSTOMER

This email confirms that your order has been cancelled at your request. Keep this email for your records.

SHIPMENT CONFIRMATION

This email confirms that your order has shipped. You will receive an email once your item(s) have shipped. Arrival time of your order depends on the shipping method selected and your shipping location. Tracking information will be provided for items shipped Standard Ground, 2-day and Overnight. Keep this email for your records.

Items may ship separately, and you may receive multiple shipping confirmation emails with individual tracking information. You will have the ability to sign up for SMS notifications from the delivery carrier.

SHIP TO STORE

In addition to the above emails, if you choose to Ship to Store, you'll receive a Ready for Pickup email when your order arrives at your designated store, a reminder email, an email confirming the order was picked up at the store, and an email to notify you that your order was canceled if you don't pick it up within the specified window of time.