what are the gift card terms & conditions?
General Terms
Timberland eGift Cards and Physical Gift Cards (collectively "Gift Cards") are distributed by CashStar, Inc., a Delaware corporation ("CashStar"). By visiting timberland.cashstar.com, you agree that the laws of the State of Maine, without regard to principles of conflict of laws, will govern these Gift Card terms and conditions ("Ts & Cs"). Timberland, a division of VF Outdoor, LLC. ("Timberland") and CashStar reserves the right to change these Ts & Cs from time to time in its discretion. Timberland Gift Cards are issued by Timberland. Please visit timberland.com for additional Terms and Conditions.
Gift Cards
Timberland Gift Cards are redeemable at any Timberland® Specialty Retail location, Timberland® Factory Outlet location and online at Timberland.com. Acceptance of this card constitutes acceptance of these terms and conditions, which may change at any time.
Timberland Gift Cards are available for purchase here.
No fees of any kind will be imposed on purchasers or recipients of Gift Cards.
Redemption
Refer to our FAQs for Terms and Conditions of redemption.
View Your Balance
To view your Gift Card balance, go to https://timberland.cashstar.com/recipient-experience/balance/ or call 1-800-545-6904.
Returns
You may not return or cancel your Timberland Gift Card after it is received. Purchasers who wish to cancel a Gift Card purchase order prior to its delivery to a recipient should contact Customer Support.
Lost or Stolen Gift Cards
If you suspect that someone has copied or stolen your Gift Card, contact Customer Support immediately. Gift Cards will not be replaced if lost or stolen without proof of purchase. Gift Cards have cash value and should be safeguarded accordingly.
Limitations
You may not use a Gift Card to purchase other Gift Cards.
Gift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if reloaded, resold, transferred for value, or redeemed for cash. Unused Gift Cards may not be transferred. Cards cannot be shipped to international addresses.
Our Policies
Gift Cards are subject to CashStar's Privacy Policy. CashStar and Timberland may provide Gift Card purchasers with information about the redemption status of Gift Cards.
Risk of Loss
Ownership and risk of loss of Gift Cards passes to the purchaser as soon as we send our confirmation to the recipient. We are not responsible for lost or stolen Gift Cards. If you have any questions, please see the FAQs.
Timberland Gift Card Customer Service
If you need assistance with any aspect of your purchase, ownership, or use of your Gift Card, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
Payment Methods
Timberland Gift Cards may be paid for with a valid VISA, MasterCard, Discover, or American Express. International billing addresses will not be accepted.
Delivery Information and Requirements for Gift Card Purchasers
Gift Cards may not be shipped to international addresses. All orders of Gift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your Gift Card order may be delayed until it can be corrected.
If you have concerns about your order, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.
We are not responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate physical address or email address for the recipient. Please check to make sure the address of the recipient is correct and contact Customer Support if you suspect the recipient did not receive his/her Gift Card.
Reasons for Failed Delivery of eGift Cards
eGift Cards are delivered via email. If you have confirmed the recipient's email address but the eGift Card has not been viewed within a reasonable period after the requested delivery date, following is a list of the most common reasons why delivery may have failed:- Spam filter blocked email or routed it to a bulk/spam folder
- Recipient's firewall blocked the email
- Email inbox is over size limit
- Invalid email address
If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.
Personalized Messaging
If you wish to add a personal message to a Gift Card, simply type your message in the Message field during the purchase process.
Personal messages are limited in length to the space provided on the eGift Card, or to the space provided on the presentation carrier of a physical Gift Card.
There is no additional charge to include a personalized message.
We don't read every gift message, but if we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them. Thanks for your cooperation.
Limitation of Liability
CASHSTAR AND ITS AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Disputes
You hereby consent that any dispute relating in any way to Timberland Gift Cards shall be adjudicated in Cumberland County, Maine if the aggregate total claim for relief exceeds $7,500, and you consent to exclusive jurisdiction and venue in such courts.