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SHIPPING

TRACK YOUR ORDER

 

Tracking numbers are assigned to packages when they ship. Once they’ve shipped, you’ll receive an email which includes a tracking number along with your order information. Orders which include multiple items may be delivered via different shipping methods. Tracking availability may vary depending on shipping methods and delivery carriers.

FedEx tracking information will be provided for items shipped Standard Ground, 2-day and Overnight. Note that a shipping company may not have the ability to track a shipment for up to 48 business hours after your initial order is placed.

Items shipped to P.O. boxes, military APO/FPO addresses and U.S. territories (American Samoa, the Federated States of Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico and the Virgin Islands) are shipped via United Stated Postal Service Priority Mail and cannot be tracked at this time. However, you will still be able to view your order status and other details.

TRACK WITH A TIMBERLAND® ACCOUNT

If you have a timberland.com account, order tracking information will also be available by logging into your account and selecting Order History. Click on the tracking number to view the delivery status of your order.

TRACK AS A GUEST

You don’t need a timberland.com account to track your order – just use the Track Your Order link in the footer. Enter your email address and order number (which you received in your email) to view the current status of the order.

If you still have questions about your order, please contact our Customer Service team at 1-888-802-9947 or email TBLCustomerSupport@vfc.com.

FINDING YOUR ORDER STATUS

Check your email. You will receive emails keeping you up-to-date on your order status.

Sign in through the My Account section and select Order Status/Tracking. You may view information about your most recent orders (including tracking information) as well as past orders.

If you still have questions about your order, please contact our Customer Service team at 1-888-802-9947.