At Timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our products. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn. Returning your timberland.com merchandise is free and easy to do - we provide a pre-paid shipping label for FREE returns.
Gift Cards, eGift Cards and Final Clearance items are considered final sale and are not eligible for return.
If returns are shipped to us from outside the U.S. or its Territories, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer.
Pre-printed return labels will be enclosed with all orders placed on timberland.com. If you need a return label, please contact our Customer Service team at 1-888-802-9947 or at TBLCustomerSupport@vfc.com. If your order was placed through a Timberland® Retail Store, it will need to be returned to a Timberland® store for credit.
Please note and keep the return tracking number until your account is credited.
RETURNS ON CUSTOM PRODUCTS
At this time, we are unable to accept returns for customized products. Custom footwear orders are nonrefundable, except in cases of manufacturing or material defects (this does not cover normal wear and tear). For additional information, please contact our Customer Service team at 1-888-802-9947 within 10 days of receiving your purchase.
We'll do everything we can to take care of your return quickly. Your refund will be credited to your initial form of payment, in the amount of the purchase price plus any applicable taxes. It may take one or more billing cycles for your credit to appear after your return has been processed. Processing time varies seasonally.