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ORDERS

EMAILS ABOUT YOUR ORDER

 

After you place your order, you will receive emails from timberland.com providing information on your order status. Some examples of emails you might receive are:

ORDER CONFIRMATION - This email confirms that we have received your order. It includes your order number. Keep this email for your records.

CANCELLATION BY CUSTOMER - This email confirms that your order has been cancelled at your request. Keep this email for your records.

SHIPMENT CONFIRMATION - This email confirms that your order has shipped. You will receive an email once your item(s) have shipped. Arrival time of your order depends on the shipping method selected and your shipping location. FedEx tracking information will be provided for items shipped Standard Ground, 2-day or Overnight. Items shipped to P.O. boxes, military APO/FPO addresses and U.S. territories (American Samoa, Federated States of Micronesia, Guam, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico and the Virgin Islands) are shipped via United Stated Postal Service Priority Mail and can not be tracked at this time.

IMPORTANT NOTICES - There are a few reasons why you would receive this type of email, including difficulty in processing your order, inability to ship to the address provided, duplicate order or cancellation of order. Should you receive a notice like this, please contact our Customer Service team at 1-888-802-9947 as soon as possible so the problem can be addressed.