Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) were not available for purchase
- We had difficulty processing your payment information
- We could not ship to the address provided
- Duplicate orders were placed
If your order is cancelled, you will receive an email explaining the reason. You will not be billed for any cancelled items. If you are interested in alternative products, please contact our Customer Service team at 1-888-802-9947 for a recommendation.
CANCELLING YOUR ORDER
You may be able to cancel an order by contacting our Customer Service team at 1-888-802-9947 within 10 minutes of submitting the order, but this is not guaranteed.
Your credit card will not be charged if you cancel an order; however, if you used a Gift Card or eGift card to pay for your order, you may not receive credit back for up to 5 business days. You will receive an email confirming credit back to your original form of tender as soon we we are able to reissue credit. We apologize for any inconvenience this may cause.
You may use the free shipping label included in your package to easily return your order, if it cannot be cancelled. Further return instructions can be found here.