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At timberland.com, our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, fit or style reasons within 60 days of shipment of your order, provided it has not been damaged, washed, altered or worn. If you desire to return your timberland.com merchandise, it is free and easy to do. We provide a pre-paid shipping label for FREE returns.
To print your pre-paid free return shipping label, click here.
At this time, we are unable to accept returns for customized product. Custom footwear orders are nonrefundable, other than because of manufacturing or materials defect (this does not cover normal wear and tear). For additional information, please call Customer Service at 1-888-802-9947.
Gift cards and online gift certificates are not eligible for return.
Shipping Damage: If you receive an item that was damaged during shipment, contact our Customer Service team within 10 days of delivery at 1-888-802-9947. Please have your order number, item number and tracking number from your original confirmation e-mail. Timberland.com will make every reasonable effort to reorder the item or credit your purchase in a timely manner.
Warranty: If there's a defect in your merchandise, ship it back to us and we'll make things right. All Timberland® products are covered under our warranty against material and manufacturing defects, even after 60 days from your purchase shipment date. If Timberland determines that a product has a material or manufacturing defect, we'll replace it.
Customer Service: We want to make sure you're happy with your shopping experience. Our Customer Service team can help resolve any problems you may have experienced with your purchase. They can also assist you with reordering an item, and you'll receive FREE GROUND SHIPPING on that reorder. Please contact them at 1-888-802-9947.
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