Timberland® Customer Service
Thank you for visiting Timberland. If you need assistance with shopping on our site, please call us at 888-802-9947 and a customer care representative will be happy to assist you. Please inform the Customer Service Representative that you require assistance.
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Got Holiday Questions? Get Holiday Answers.




Welcome to Timberland Customer Service!

Here you will find answers to your questions about shopping at www.timberland.com, your order, payment options and more. Simply select from the categories below for complete information.







Shipping
• Holiday Shipping
• Shipping Policy
• Shipping for Customized Products
• Shipping Methods and Costs
• Tracking Your Order
• Item Availability

Payment
• Payment Options
• Sales Tax
• Redeeming Promotion and Discount Codes
• Credit Card Identification Number
• Bill Me Later®
• Bill Me Later® Terms & Conditions
• Google Checkout
• Google Checkout FAQ
• PayPal
• Coinstar E-Certificate

Size Charts
• Men's Footwear
• Men's Apparel
• Women's Footwear
• Women's Apparel
• Kid's Footwear (Infant Ages 0-1)
• Kid's Footwear (Toddler Ages 1-5)
• Kid's Footwear (Youth Ages 5-9)
• Kid's Footwear (Junior Ages 9-13)

Gift Cards / Online Gift Certificates
• Gift Cards / Online Gift Certificates

Your Order
• Online Customer Service
• Retail Customer Service
• E-mails About Your Order
• Order Status
• Order Status Glossary
• Tracking Your Order
• Delivery of Your Items
• Cancellations

Customer Service
• Reporting Counterfeit / Fake Product

Returns & Warranties
• Free Return Policy
• Return Instructions
• Credit
• Shipping Damage
• Product Warranty
• Returns for Customized Products
• Legal Notices

Your Account
• Opening an Account
• Managing Your Account

Privacy and Security
• Privacy Policy
• Security Policy
• Terms and Conditions
• MasterCard SecureCode
• Verified by Visa

Ordering
• Shopping Bag
• Checkout
• Redeeming Promotion and Discount Codes
• Sales Tax
• Payment Options
• E-mails About Your Order
• Changing or Canceling Your Order

For Timberland corporate information and community relations, visit:

About Timberland
  • Working Here
  • Investor Relations
  • News and Information
  • International

Make a Difference
  • Community Engagement
  • Environmental Stewardship
  • Global Human Rights